Most of your questions have been asked before, so please feel free to search our FAQs.
If you are unable to find an answer to your question, you can always get in touch with us.
CHOOSING A PLAN
Click on a question below to see an answer.
How is unlimited support even possible?
There is no limit to the number of tasks. Please submit one request at a time so that we can process it as fast as possible. Experience shows that our clients are honest, rational and willing to cooperate in this way.
Additionally, we are available 24/7 to react in unexpected situations, usually within 4 hours.
If you are interested, check what kind of tasks you can outsource to us within the unlimited support. Click here.
What main improvements can I expect within 1 month from purchase?
At the very beginning, your site will be checked for vulnerabilities and malicious code.
Next, the whole code and database contents are cleaned and secured by implementing the latest recommended WordPress security practices and techniques.
For Premium and E-commerce plans we are also installing a security package.
At the end of this process, we begin supporting you with unlimited tasks.
How do I purchase the WordPress support plan?
You can go directly to Choose a plan page to pick the one which is ideal for you.
We will contact you the same day you drop us your email.
Can I ask you for more help than my plan includes?
Of course. We are at your service. Before taking any actions we will let you know if further actions are included in the plan or need a separate valuation. We usually charge an hourly rate of $50.
What communication and reporting can I expect?
We communicate fast and give you detailed information on what are the next steps with each task you request.
Additionally, in the E-commerce plan, we report traffic trends, the number of unique users or subscribers.
This allows you to measure your growth, react early to insufficient server resources.
What are your hours and response time?
We’re happy to get to know your working system and try to find mutual solutions. Knowing your working hours allows us to be more available at this time. You can expect us to receive and start working on your task in 8 hours maximum. Usually much, much faster 🙂
How do we stay in touch so I can always reach you?
We’d be happy to connect via mail. We’ve created an ecosystem of work based on availability, fast communication, and accurate reaction.
I only need help with a single job, can you still help?
Sure. Feel free to send us any problem you’re struggling with. We’ll let you know what solution we can provide.
Can I change plans or cancel them in the future?
Sure. In terms of the future event, it might happen that another plan would be a better fit. Send us your thoughts so we can suggest a solution.
You can change your plan or cancel anytime.
Will you support more than one site?
Single plan supports a single website but we’re able to maintain and improve multiple. Simply write to us here and we’ll send you an individual proposition.
How long does a task take to complete?
Our aim is to complete each task within 8 hours. Usually, it happens much faster. If we consider a specific task as urgent, we fully focus on it.
What if a task takes more than 30 minutes?
Whenever we’re about to do a task which we estimate to take more than 30 minutes, we will notify you about and cost that may appear. That is before taking any actions of course.
What happens if my website gets hacked?
The moment we start working together, we make sure to create backups of a clean site. When website gets hacked, we can easily reconstruct it from that copy.
That is the biggest advantage of manual backups – we choose what is the best moment to take a snapshot (a picture of all the data).
If an update breaks my site, does it cost extra to fix it?
We estimate the time of fixing any problem before taking action.
If something happens to your website and you need us to restore it from a previous backup, just email us.
We’d update you on the processes as soon as we investigate the issue. If fixing time would take more than 30 minutes, we price it additionally and send you updated on that. In most cases it is just a simple restore from a backup copy, which takes less than 30 minutes.
You can stay calm – we keep backups for up to 90 days to always be ready to recover the most recent / best version of the site.
You know all the answers
Imagine your website under the care of experienced developers, so you can do your thing.